Withdrawal and refunds

1. Immediate access, on your request

DREAO files are delivered as soon as the payment is confirmed. To make this possible, at checkout you tick this box:

“I request immediate access to the digital content and acknowledge that I lose my right of withdrawal once the download is available.”

You cannot place an order without ticking it. We record the date and time of your consent with your order.

2. Loss of the right of withdrawal

Under art. 59(1)(o) of the Italian Consumer Code (Legislative Decree 206/2005), the 14-day right of withdrawal does not apply to digital content not supplied on a tangible medium once supply has begun with the consumer's express prior consent and acknowledgement that the right is lost.

Your right of withdrawal therefore ends when your download becomes available. This does not affect your rights if a file is faulty or not as described.

3. When you get a refund

We refund you in full when:

• the payment went through but the file was never made available to you: in this case you also keep the right to withdraw within 14 days;
• the file is faulty (corrupted, does not open, wrong work or size) or cannot be downloaded, and we cannot replace it with a working file within a reasonable time;
• you were charged twice or charged by mistake.

Refunds go back to the payment method you used, through Stripe, within 14 days of our decision. Your bank may take a few more days to show it. Once an order is refunded, its downloads are disabled.

4. How to contact us

Write to hello@dreao.com, or reply to your order email, with your order number (for example DR-2026-0001) and a short description of the problem. A screenshot helps.

We answer within two working days. Your rights under the Consumer Code, including those on the conformity of digital content, always remain in place.